Shipping policy

📦 Shipping Policy

Thank you for shopping with us! Below is everything you need to know about our shipping process.

1. Order Processing Time

• All of our items are made-to-order. All orders are processed within 2-7 business days depending on the item (excluding weekends and holidays).

• You will receive a confirmation email once your order has been shipped, along with tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We offer the following options:

Note: Delivery times are estimates and may vary depending on your location and carrier delays.

3. Shipping Locations

• We currently ship to United States and Canada.

• If your country isn't available at checkout, feel free to contact us to see if we can make it work.

4. Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can track your shipment through the link provided.

5. Customs, Duties, and Taxes (for International Orders)

• Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country.

• We are not responsible for these charges; they are the customer’s responsibility.

6. Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us at info@craftylilac.com with your order number and a photo (if applicable).

• We’ll work with you to resolve the issue as quickly as possible.

7. Incorrect Address Disclaimer

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

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📬 Questions?

If you have any questions or concerns, don’t hesitate to reach out to us at info@craftylilac.com We're here to help!